Sales platform
A service that was hard to explain, made easy to buy
/ Overview
A website and authenticated customer panel for a proxy service. The site explains what the service does and who it is for; the panel is where customers manage what they have bought without needing to ask anyone.
/ Project details
Name: Proxy service — website and authenticated customer panel
Client: Private client
Industry: Online services
Date: 2021 — 2022
Live site: Private engagement
/ The problem
A technical service is hard to sell when every question has to go through a person. The old setup meant the business was the interface, which caps how much it can sell at how much time it has.
/ Services delivered
Website
A public site that explains a technical service in terms a buyer can evaluate, rather than in the vocabulary the business uses internally.
Authenticated customer panel
Accounts, sign-in and self-service, so customers manage what they have bought without a support conversation.
Ongoing technical support
Available after launch as the platform grew, rather than handing over at deployment and calling it finished.
/ What we did
Separate the two jobs. The public site makes the argument and answers the questions that come before a purchase; the authenticated panel handles everything after it, so support is a fallback rather than the default path.
/ Tools we work with
Authentication
Sessions and account management sized to a service where the panel is the product experience, not a settings page.
Linux and VPS operations
Server environments, DNS, SSL and releases handled directly — the same person who built it kept it running.
/ Client feedback
Titanmatter's work had a real impact on our business. They developed a professional website and authenticated customer platform that made our service much easier to use and present to customers. After launching the new solution, our sales increased substantially. Beyond the development itself, they were always available when we needed technical support and handled the project with a strong sense of ownership.
